At Glooms Beauty (Pvt) Ltd, customer satisfaction is very important to us. We take great care in preparing, packing, and delivering our herbal haircare products to ensure they reach you in good condition.
Please read our Refund and Returns Policy carefully before placing an order.
Products can be returned only if:
The product received is damaged or leaked during delivery.
The wrong product was delivered.
The product is expired at the time of delivery.
The product is unopened, unused, and in its original packaging.
To request a return, customers must inform us within 24 hours of receiving the order.
For hygiene and safety reasons, we do not accept returns for:
Opened or used haircare products
Products with damaged packaging caused after delivery
Items purchased by mistake
Products damaged due to improper storage or handling
Products returned without prior approval
Refunds will be approved only after we review the return request and confirm that the product meets our return conditions.
If approved, the refund may be provided through:
Bank transfer
Replacement product
Store credit for future purchases
Refund processing time may vary depending on the payment method and order details.
If you receive a damaged, leaked, expired, or incorrect product, we may offer a replacement after reviewing the issue.
To process a replacement, please provide:
Order number
Clear photos or video of the product
Delivery package photo
Contact details
Delivery charges are non-refundable unless the issue was caused by an error from our side, such as sending the wrong product or a damaged item.
If the return is approved, our team will inform you whether return delivery charges apply.
To request a return, refund, or replacement, please contact us within 24 hours of receiving your order.
Phone / WhatsApp: 075 288 3697, 070 108 5363
Location: Hanwella, Kaluaggala, Sri Lanka
Facebook: Glooms Beauty
Please include your order details and clear proof of the issue so our team can assist you quickly.
Orders can be cancelled only before the order is dispatched. Once the order has been handed over for delivery, cancellation may not be possible.
At Glooms Beauty, we are committed to delivering premium herbal haircare products with care, quality, and trust. If you have any concerns about your order, please contact our support team, and we will do our best to assist you.
Glow Your Roots with Glooms.
